Since collaborating with Modjo, Doctolib's sales representatives have exploded their sales. According to an internal study conducted by Doctolib in April 2022, a new employee generates twice as much revenue with Modjo. A boon for the French unicorn in full growth.
Launched in 2013, Doctolib is a platform for medical appointment scheduling, used by 50 million French people. The French startup has made it its mission to facilitate access to healthcare for patients and to offer a service to healthcare professionals. The company, which has nearly 2,000 employees, launched a massive recruitment plan across France in September 2021.
In the face of its significant growth and massive recruitment of new employees, Doctolib relies on its strong values:fun, care & learn .
Steve Abou Rjeily, co-founder and sales director, and Céleste Gormand, Senior Inside Sales Manager, were looking for a tool that would allow them to coach sales representatives regularly while aligning with the company's DNA. They chose Modjo in 2021.
The growth of Doctolib poses a real challenge for Céleste Gormand's team, Senior Sales Manager, whose recruitment intensifies every month."We needed to both transmit Doctolib's values and improve the sales team's skills, and the Modjo tool was perfect for that," says Gormand..
For the manager, selling is above all a learning process:"There is natural aura and skills, and then there is work, fine-tuned. We needed a tool to learn, identify keywords, repeat phrasing, and understand the steps.".
As a result, the teams adopted Modjo, which has become an essential tool for daily use. A real learning routine has been established among employees, allowing new recruits to generate twice as much revenue with Modjo, according to an internal study conducted by the Doctolib teams in April 2022.
"Today, my team makes 1,000 calls a month, before Modjo, we did nothing. Today, we can extract top conversations, put them in a library, and that's the most important thing for me, because it allows me to disseminate best practices."
A study conducted by Doctolib between December 2021 and February 2022 shows that a top Modjo user generates 70% more MRR (Monthly Recurring Revenue) than an occasional user of the platform.
A top user of Modjo generates 70% more MRR (Monthly Recurring Revenue) than an occasional user of the platform.
-Céleste Gormand, Senior Sales Manager at Doctolib -
This is a result that Steve, the co-founder, is proud of, as Modjo has helped to bring the team together, foster mutual aid and maintain a competitive spirit: "It's rewarding to think that they have such a simple tool that it encourages them to share advice," says the co-founder." says the co-founder.
Salespeople have created grids to better structure their scheme," says Céleste Gourmand, " they can rely on faster and more impactful feedback from managers who now have a direct impact on their team.
For Steve Abou Rjeily, the Modjo tool has primarily enabled them to take a step forward in the quality of service provided to practitioners and patients. To do so, the Doctolib teams focus primarily on data security,"a priority since day 1" assures the co-founder.
The choice of the Modjo tool was determined by "its European vision". It is a French company that hosts its data in France, in full compliance with GDPR regulations.
"We are uncompromising on security, our technical teams tested the Modjo platform for several months before entrusting it to our sales teams, and it was a success."
-Steve Abou Rjeily, co-founder of Doctolib-
The platform dedicated to the productivity and performance of customer-facing teams.