Anna Núñez is a sales manager in Aircall's Iberia and Latam team. She has been working in the new technology sector for 8 years now. Her mission is to help companies to digitise and improve the way they work.
Born in 2014, Aircall is an internet telephony tool that integrates with all the solutions that a company can use.
Typically designed for departments with a high number of calls, it helps to improve productivity and speed up sales.
Today, Aircall is growing exponentially, with over 600 employees and offices in 5 different countries.
It is the solution to make key interactions actionable.
Aircall chose Modjo two years ago because of its fundamentally European positioning and in particular because the platform offers a high level of transcription in French, English, Spanish and German. They discovered Modjo through their partners.
The Modjo platform makes it easy to access customer conversations in just 15 minutes with a username and password.
Before using Modjo, Aircall spent a lot of time analysing all types of calls and searching for the right call. With Modjo, it is much easier to find the relevant calls for them using tags and keywords.
Modjo has enabled Aircall to save time analysing calls by being able to find the most relevant calls directly. They can analyse the topics more accurately through keyword analysis and see, for example, how many negotiation calls their team has had in a week.
On the other hand, Modjo reduces the onboarding time of new salespeople at Aircall, improves team coaching and thus increases the conversion rate, as employees are better prepared in less time.
"Modjo has taken us to the next level, mainly in terms of the learning curve for new employees."
With Modjo, they have reduced the time it takes to get up to speed by providing new recruits with a global view of best practice through a library of real-life examples. This gives new salespeople the tools they need to convert early opportunities more quickly.
"I would 100% recommend Modjo to any business that wants to get the most out of conversations so they can go further.
Anna, Iberia and Latam sales manager for Aircall, also highlights the proactive support of the Modjo team, as all Aircall users who use it have received specific training on how to make the most of it.
The platform dedicated to the productivity and performance of customer-facing teams.