Payfit is a French company that offers a B2B SaaS tool to digitise the HR part of a company's salary processing. Thanks to its technology, you can save a lot of time by automating administrative tasks and improving all HR processes. In addition, Payfit has a dedicated team to support you in all the steps.
Prior to using Modjo, the salespeople at Payfit needed help from others on their calls and video calls to identify any areas for improvement. With Modjo, Payfit saves time, as they are able to have a complete view of all the salespeople's interactions with their customers, focusing only on the areas that need improvement based on the interactions.
One of the features of Modjo, the most used by the Payfit team, is the analysis of the topics discussed in the calls. Thanks to artificial intelligence and conversation transcription, Modjo is able to detect the different points discussed thanks to the keywords that are integrated in the tool.
"We identified a lot of potential at Modjo to improve our sales pitch and sales processes."
For example, if you want to see when someone has talked about the benefits of the product you offer, Modjo gives you the ability to search by specific topics and go directly to that part without having to listen to the entire conversation(s) related to the prospect or customer.
Payfit is a hyper-growth company with very ambitious goals, they are constantly looking to improve to achieve perfection. Modjo supports them in achieving their goals. It is not only an improvement tool for sales teams, but also a solution to provide accurate customer feedback to Customer Success, Product or Marketing teams. Thanks to Modjo, they can now detect the customer's expectations and issues regarding the product or support in order to improve the customer experience and make it as complete as possible.
Payfit's Spanish team implemented Modjo once the solution had been implemented in the French teams, who have been Modjo customers for over a year and a half. The key to selecting Modjo over another competitor was the deeply European identity and the sharing of the same values as Payfit (excellence, passion, humility and caring).
"I truly believe that Modjo is a solution for the future."
At Payfit, all the teams are convinced of the usefulness of Modjo. The sales teams, who at the beginning may see this tool as an add-on, after a good training on the functionalities and the use they can make of Modjo see in the tool a performance and security solution. For example, if a salesperson has doubts about a discussion with a customer several days or weeks beforehand, they can simply listen again to the part of the call that interests them to dispel the doubts, ask a colleague for advice or ask their manager what they can improve. Similarly, if a salesperson has made a perfect pitch, they can listen to it again and share it with their colleagues so that everyone can learn.
"Since implementing Modjo at Payfit, we have saved time on onboarding and coaching teams."
In addition to the various features offered by Modjo, it also has a team dedicated to supporting each customer. Although the tool is very easy to use, this support is very useful during its implementation and when new features are released.
During the pandemic, we saw more and more employees working from home, so it was necessary to make video calls to bring them together. This was a turning point in the way we worked, video calls allowed us to bring people together regardless of distance. Modjo allows us to go further and be much more efficient in our activities, as it is a tool that allows us to better evaluate each other's work.
"Without a doubt, I would recommend Modjo to other companies."
Pablo Calvo, Head of Sales at Payfit Spain recommends Modjo to all companies that have sales teams with a lot of interactions and need to supervise them. It's a very easy tool to use, and once the right practices are adopted, it's a tool that allows teams to develop more proactively. It is useful not only for sales teams, but also for product teams who can listen to what prospects are saying about the product and thus improve it.
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